Organiser Payment Terms

“You” means the organiser account that accepts these terms, the merchant recorded in its Organiser settings (a club, organisation or individual), and the person who accepts on the merchant’s behalf. A “paid event” is any tournament or event for which an entry fee is charged through Racket Ratings. An “entrant” is anyone who registers for a paid event.

The person accepting confirms that they are at least 18 years old; that they are authorised to bind the merchant to these terms (for a club or society, under its constitution or by a decision of its committee); and that everything they have told Racket Ratings and Stripe is true, complete and kept up to date. A person who accepts without that authority is personally bound by these terms as if they were the merchant.

If control of the organiser account passes to someone else, the new administrator must accept these terms again before charging entry fees. The previous merchant remains responsible for every paid event, entry fee, refund and chargeback from the time it was the merchant.

Racket Ratings provides software: event listings, registration, draws, results, rankings, and a technical connection to your own Stripe account so that you can take payment.

• We are not the organiser, promoter, host or operator of your events, and we are not a party to the contract between you and your entrants. That contract is between you and each entrant.
• You are the merchant of record for every entry fee. We are not a bank, escrow agent, trustee or payment service provider. Entry fees are paid directly into your own Stripe account; we do not receive, hold or control them, other than the commission Stripe deducts for us.
• We do not guarantee any payment, payout, refund, event, entrant or result, or that Stripe will accept your account or any transaction.
• Nothing in these terms creates a partnership, joint venture, employment or fiduciary relationship between you and us. You must not state or imply that Racket Ratings runs, endorses or guarantees your events.

Payment processing services for organisers on Racket Ratings are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as an organiser on Racket Ratings, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Racket Ratings enabling payment processing services through Stripe, you agree to provide Racket Ratings accurate and complete information about you and your business, and you authorise Racket Ratings to share it and transaction information related to your use of the payment processing services provided by Stripe.

• You must comply at all times with Stripe’s Prohibited and Restricted Businesses list, Stripe’s other policies and all card network rules. Where these terms are stricter than Stripe’s rules, these terms apply.
• Stripe processes your personal data in accordance with the Stripe Privacy Policy.
• Under its own agreement with you, Stripe may refuse, reverse or hold payments, require a reserve, recover amounts from you, or suspend or close your account. We do not control those decisions and are not responsible for them.
• Your Stripe account is yours. You are responsible for keeping it secure, for Stripe’s fees, and for any negative balance, reserve or amount Stripe recovers.

• Stripe Connected Account Agreement
• Stripe Services Agreement
• Stripe Prohibited and Restricted Businesses
• Stripe Privacy Policy

An entry fee is payment for organising services and nothing else: venue or court hire, shuttles and balls, equipment used to run the event, umpires and officials, first aid, insurance, administration, the recognition awards section 5 permits, and your own reasonable charge for organising the event.

Your event listing must describe accurately what the entry fee covers, the full price payable, and every material condition of entry.

• You alone organise and run your events and are responsible for them: the venue, schedule, format, eligibility, officials, conduct, safety, first aid, insurance, and compliance with venue rules and the law.
• You must deliver each paid event as described. You must not make false or misleading claims, and you must show the full price — including any fees passed on to entrants — before an entrant pays.
• You must respond promptly to entrants’ questions and complaints, and keep your contact details accurate.
• If an entrant is under 18, you must obtain the consent of their parent or guardian where the law or your event requires it.
• You are responsible for any injury, loss or damage suffered by anyone at or in connection with your events, except to the extent it is caused by our own negligence.

• We charge a commission on each paid entry, shown to you when you set the entry fee. Stripe deducts it from each payment on our behalf. Stripe also charges its own processing fees.
• We may change our commission on 30 days’ notice. A change applies only to events priced after it takes effect.
• Our commission is not refundable except as section 7 states.

You are solely responsible for determining, collecting, reporting and paying any GST, income tax or other tax on your entry fees, for registering where you are required to, and for issuing any invoice or receipt. Racket Ratings does not account for tax on your behalf.

You must comply with every law that applies to your events and your use of paid entry, including in Singapore:

• the Gambling Control Act 2022;
• the Consumer Protection (Fair Trading) Act 2003, including its rules on price transparency;
• the Personal Data Protection Act 2012;
• the Goods and Services Tax Act 1993 and the Income Tax Act 1947;
• the Payment Services Act 2019 — you must not use Racket Ratings to collect money for anyone else or to provide any payment service;
• the Charities Act 1994 and its fund-raising rules — entry fees must not be described or used as donations or for a fund-raising appeal;
• the Societies Act 1966 and your own constitution, if the merchant is a club or society;
• the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act 1992, the Terrorism (Suppression of Financing) Act 2002, and applicable sanctions.

You must not use paid entry for anything other than entry to a genuine event you organise, split or disguise transactions, take payments on someone else’s behalf, or process a payment you know or suspect to be fraudulent. You must hold every permit and permission your events need.

• You may use entrants’ personal data only to run your events, and must handle it in accordance with the Personal Data Protection Act 2012. You must not sell it, or use it for unrelated marketing without consent.
• You must never ask an entrant for card details. Payment is taken only through Stripe.
• We record each acceptance of these terms — who accepted, the name typed, which version, when, and the IP address and browser used — as evidence of the agreement, and we keep that record after your account closes.

• We may act at any time, without notice where we reasonably consider it necessary — for a suspected breach of these terms, at Stripe’s request, where the law requires it, or to protect entrants or other organisers. We may remove or hide events, disable paid entry, cancel registrations and send refund instructions under section 7, suspend or close your organiser account, and report the matter to Stripe, the police or a regulator.
• We are not liable for any loss caused by action we take in good faith under this section.
• You may stop charging entry fees at any time. Your obligations for entries already taken — refunds, chargebacks, records, tax and indemnity — continue after you stop and after your account closes.

We may change these terms. When we do, we will show the new version in Organiser settings, and you must accept it before you can set an entry fee again. Changes required by Stripe or by law take effect immediately. Otherwise, entries already sold remain governed by the version in force when they were sold.

• These terms, together with Racket Ratings’s other published terms and privacy policy, are the entire agreement between you and us about paid entry. Where they conflict on paid entry, these terms prevail.
• If any part of these terms is invalid or unenforceable, the rest remains in force. A delay or failure to enforce any part is not a waiver.
• We may transfer our rights and obligations under these terms to a successor. You may not transfer yours without our written consent.
• Only you and we have rights under these terms, except that our owners, officers, employees and contractors may rely on sections 12 to 14. Otherwise, the Contracts (Rights of Third Parties) Act 2001 does not apply.
• Accepting these terms online with your typed name is your electronic signature and binds you under the Electronic Transactions Act 2010.
• These terms are written in English. If a translation differs, the English version prevails.
• These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with them.
• Sections 5, 7 and 9 to 16 survive the end of this agreement.
• These terms are not legal, tax or financial advice to you. Take your own advice about your events.